Privacy Policy

 

Clubmccarthylifestylemall.Co.Za Privacy Statement

Last updated: September 2018


Bidvest Club McCarthy is committed to protecting your privacy. This privacy statement applies to the data collected by Bidvest Club McCarthy through the Clubmccarthylifestylemall.Co.Za site (the “Site”) hosted for Bidvest Club McCarthy by Randgo Rewards; it does not apply to other online or offline Bidvest Club McCarthy sites, products, or services.


Collection of Your Information

We will ask you when we need information that personally identifies you or allows us to contact you. The personal information we collect may include name, surname, email address, gender, location and contact number.


We may collect information about your visit to the Site. For example, we may use Web site analytics tools to retrieve information from your browser, including the site you came from, the search engine(s) and the keywords you used to find our Site, the pages you view within the Site, your browser add-ons, and your browser's width and height. Additionally, we collect certain standard information that your browser sends to every Web site you visit, such as your IP address, browser type and language, access times and referring Web site addresses.


In order to offer you a more consistent and personalized experience in your interactions with Bidvest Club McCarthy, information collected through one Bidvest Club McCarthy service may be combined with information obtained through other Bidvest Club McCarthy services. We may also supplement the information we collect with information obtained from other companies. For example, we may use services from other companies that enable us to derive a general geographic area based on your IP address in order to customize certain services to your geographic area.


Use of Your Information


The information collected on this Site will be used to operate the Site and to provide the service(s) or carry out the transaction(s) you have requested or authorized.


In support of these uses, Bidvest Club McCarthy may use your information to provide you with more effective customer service, improve the Site and any related Bidvest Club McCarthy products or services, perform statistical analysis, and make the Site easier to use by eliminating the need for you to repeatedly enter the same information or by customizing the Site to your particular preferences or interests.


We may use your information to provide you with important information about the product or service that you are using, including critical updates and notifications. Additionally, with your permission, we may send you information about other Bidvest Club McCarthy products and services, and/or share your personal information with Bidvest Club McCarthy partners so they may send you information about their products and services.


Bidvest Club McCarthy occasionally hires other companies to provide limited services on our behalf, such as Web site hosting, packaging, mailing, and delivering prizes, answering customer questions about products and services, and sending information about our products, special offers, and other new services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using that information for any other purpose.


We may access or disclose information about you, including the content of your communications, in order to: (a) comply with the law or respond to lawful requests or legal process; (b) protect the rights or property of Bidvest Club McCarthy or our customers, including the enforcement of our agreements or policies governing your use of the services; or (c) act on a good faith belief that such access or disclosure is necessary to protect the personal safety of Bidvest Club McCarthy employees, customers or the public. We may also disclose personal information as part of a corporate transaction such as a merger or sale of assets.


Information that is collected on the Site may be stored and processed in the United States or any other country in which Bidvest Club McCarthy or its affiliates, subsidiaries, or service providers maintain facilities. Bidvest Club McCarthy abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.


Control of Your Personal Information


Except as otherwise described in this statement, personal information you provide on the Site will not be shared outside of Bidvest Club McCarthy and its controlled subsidiaries and affiliates without your permission. You can stop the delivery of future promotional e-mail from Bidvest Club McCarthy sites and services by sending an email to help@randgo.com and requesting your removal. You may also proactively make choices about the communications you receive through this Site by signing into the site, clicking on the My Details link and unsubscribing from the marketing emails list. Please be aware that this privacy statement and any choices you make on the Site will not necessarily apply to personal information you may have provided to Bidvest Club McCarthy in the context of other, separately operated, Bidvest Club McCarthy products or services.


Access to Your Personal Information


Customer information is collected by Randgo Rewards, a Bidvest Club McCarthy vendor. It is stored at Randgo Rewards. You can review and edit the personal information you provided at this Site by logging on to the site and clicking on the 'My Profile' link.


Security of Your Information


At Bidvest Club McCarthy, we take the security of your personal information very seriously. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer servers with limited access that are located in controlled facilities. Additionally, if we transmit sensitive personal information (such as a credit card number) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.


Use of Cookies


We may use cookies on this Site to enable you to sign in to our services or to help personalize the Site. A cookie is a small text file that is placed on your hard disk by a Web server. Cookies contain information that can later be read by a Web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer. One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a Web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. This simplifies the process of delivering relevant content, eases site navigation, and so on. When you return to the Web site, the information you previously provided can be retrieved, so you can easily use the site's features that you customized.


You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you are using Internet Explorer, search for “Cookies” in the Help menu to find detailed instructions. If you choose to decline cookies, you may not be able to use interactive features of this or other Web sites that depend on cookies.


Use of Web Beacons


Pages on this Site may contain electronic images known as Web beacons - sometimes called single-pixel gifs - that may be used to assist in delivering cookies, to allow us to count users who have visited those pages, and to deliver co-branded services. We may also include Web beacons in promotional e-mail messages or our newsletters in order to determine whether messages have been opened and acted upon.


Bidvest Club McCarthy may also employ Web beacons from third parties in order to help us compile aggregated statistics and determine the effectiveness of our promotional campaigns or other operations of our sites. We prohibit Web beacons on our sites from being used by third parties to collect or access your personal information. We may work with other companies that advertise on our sites to place Web beacons on their sites in order to allow us to develop statistics on how often clicking on an advertisement on a Bidvest Club McCarthy site results in a purchase or other action on the advertiser's site.


Changes to this Privacy Statement


We may occasionally update this privacy statement. When we do, we will also revise the "last updated" date at the top of the privacy statement. For material changes to this privacy statement, we will notify you either by placing a prominent notice on the home page of our Web site or by directly sending you a notification. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Contact Information


Bidvest Club McCarthy welcomes your comments regarding this privacy statement. If you have questions about this statement or believe that we have not adhered to it, please contact us by e-mail at help@randgo.com or by postal mail at Randgo, 8 Waterval Crescent South, Woodmead Ext 5, Sandton, Johannesburg, 2191.


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Frequently Asked Questions

How do I get a voucher?

The Mall makes getting vouchers a very simple process. In order to get a voucher, you simply need to:

  • Find the Partner / brand / retail outlet that you would like a voucher for and click on their logo to visit their microsite
  • Find the offer you are looking for, and click on the ‘Get Voucher’ button to have a voucher generated, which you can print
  • Some Partners allow for SMS vouchers to be sent to your phone, so if you would prefer an SMS voucher to a paper-based one, click on the ‘SMS Voucher’ button to have the voucher sent to your mobile phone
  • In some instances, you won’t need to get a physical voucher and by clicking on the ‘Contact me’ button, a representative from the partner will be alerted via mail to contact you directly, to discuss their product and service, and arrange your subscription
  • There are also ‘Visit site’ and ‘Book flight’ buttons for certain Partners, which will take you to a new site or page to redeem your benefit

What do I do if I am having trouble printing a voucher?

If you are having trouble printing vouchers, simply click on the ‘Can’t print voucher’ link under the special offer you are interested in, and you will be able to print the same voucher in a different format, which will in all likelihood, solve your problem. If your problem still persists, simply click on the ‘Report issue’ link and we will investigate it for you.

How do I find a Partner’s contact details?

Once you are on a Partner's microsite, you can find their contact details by clicking on the telephone tab (the tab with a picture of a phone on it) above their special offers and their contact details will be displayed.

How do I redeem / claim my voucher?

To redeem your voucher, please click on the ‘* See redemption details’ button located at the bottom of the special offer you are interested in, and you will get specific instructions for the offer. In general however, you need to present an original voucher (each voucher has a unique serial number) along with your driver’s license or ID book at the store / outlet in question to gain access to the special offer/ discount.

How can I suggest a new Partner / brand I would like to see on the Mall?

Click on the ‘Contact Us’ link at the top or bottom of the Mall, select ‘Suggest a Partner’ under Feedback and fill in as much detail as possible (including any contacts you might have for the Partner) and we will look in to getting them added to the Mall.

When will my vouchers be topped up so I can carry on redeeming these amazing deals?

At the start of each week your vouchers will be reset allowing you to carry on enjoying all the great deals found on the Mall.

Do you have a query, question or comment you need help with?

Get in touch with us on support@randgo.com and we will contact you within 24 business hours of receiving your request.